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Knowledge base
General
FAQ
17
White Gloves Installation - For Free
Is Leaseze safe?
Invitation to the tenant portal
We prevent scams
Drivers license and why we need it
View all 17
Getting Started
11
Getting started pop up
Name your Property Group
Do you have more than 10 properties? (We add them for you!)
Blank functionality without the first property
Getting started with accounting
View all 11
Free
1
Our products are really Free
Product Support
6
Live chat window Support
FAQ Database - In page support
Product Support Tickets
Tutorials and Full FAQ's
Virtual Assistant Program - A property manager just for you!
View all 6
Browser cache so full applications can't operate
4
Clear browser cache Chrome
Clear browser cache Firefox
Clear browser cache Internet Explorer
Clear browser cache Safari
Accounting
Accounting set up
2
Requirements for accounting set up
Accounting is limited without tenant
Features of accounting
1
Leaseze.com property management accounting system features
Accrual Accounting
8
How to - Accrual accounting
What Is Accrual Accounting?
Use Accrual Accounting for Rent Payments
Use accrual Accounting for Expenses
Late Fee accural accounting
View all 8
Cash Accounting
4
Cash accounting does not respect money owed but not paid
What Is the Cash Method?
Use Cash Accounting for Rent Payments
Use Cash Accounting for Expenses
Property Journal Accounting
2
Leaseze Property Management Accounting - Property Journal
In a normal accounting system there is a general ledger
Rental Deposits
3
There is tenant deposit management in the Leaseze.com Property management accounting
Posting the lease deposit
Trust accounts
Adding a nick name bank
3
Every property has a bank assigned
Create a opening bank balance
Correcting a bank balance
Accounting for Rent Payments
5
Paid rent as cash accounting
Post a Rent Payment Due
Post a Rent Payment Accrual Accounting
Rent payment can only be posted if tenant is set up.
Rent payments cannot be made on a vacant property
Accounting for Property Expenses
3
Paid expense as cash accounting
Post a Expense Payment Due
Post a Expense Payment Accrual Accounting
Deleting a transaction
1
Our system reverses a transaction and never deletes them
Year end tax accounting
7
Depreciation
Mortgage interest
Property tax
IRS Schedule E data
Schedule-e generation
View all 7
Property insurance
0
Invoicing
1
We recognize revenue for accrual accounting
Accounts Receivable and Tenant Statement
3
Accounts Receivable
Tenant Statement
Accounts Receivable in the context of Property Management
Accounts Payable
1
An Accounts payable tab is found under Accounting
Revenue and other Income
3
Types of Revenue
Revenue tracking and recognition
Accounting for other fees and charges
Expenses and paying bills
2
Expenses
Accounts payable and paying bills
Adjusting bank balance
2
Opening Balance
Bank balance adjustments
Income Statement
1
Profit and Loss
System blocks activity
2
System blocks bank re-assignment - or deletion
System blocks Rent Revenue when a lease has ended
IRS Schedule E report
1
Year end tax statements
Xero connect
3
Why Xero Connect?
How is Xero connect free?
Property Journal is the data we transfer
GL Accounts
1
Users choice of GL Accounts
Accounting Virtual Assistant
1
We will post accounting transactions for you
Reconcile Bank
1
How to reconcile your bank account with the Leaseze accounting system
Tenant Journal
2
Getting starting with a Tenant Journal
Tenant Ledger
Banking
My Account
3
Creating my rental payment bank account
Register as a business
My Accounts page
Banking Regulations
1
Know your customer and the Dodd Frank act
Owners information
2
Owners personal info never given to Tenants
Upload your drivers license to verify yourself
Background Screening
The correct risk
1
What if a rental applicant has no bank account?
Background checks
4
How long do background checks take?
How do I request a credit report or background check?
Background Check Pending
Some applicants do not like the data in their reports
Enhanced package
2
Features of the Enhanced Package
Tabs to find this report
Premium package
3
Features of the Premium Package
Tabs to find this report
Add Credit Report to Premium Package
Basic package
2
Credit check
Tabs to find this report
Pre screening
1
Features available for pre screening
Competitors use databases
1
Screening is the key element in profitability
Credit reports miss most eviction records
1
Why should I pull an Eviction Report in addition to a Credit Report?
Advertising and Listing Services
Advertising
6
One click and the internet audience views your vacancy
How do I create a listing?
How do I preview the ad?
How do I check status?
Uploading photos
View all 6
Interested leads
6
Track Your Tenant Leads with Leaseze -- Applicant flow
Renters view vacancy ads on the internet
How does someone apply to my property?
Manually enter an interested applicant
Pre Screen / Post Screen Notes
View all 6
Lead conversion to applicants
1
The lead sends data via a form in the ad to the Property Management application
Websites where your advertisement is seen
2
Where is my vacancy ad available
Do you need more websites for your advertisement?
Vacancies
2
All features start with vacancies
Vacant soon
Your own advertising website
1
We build a website just for you
Leasing
Late Fees
1
The System Charges Automatic Late Fees
NSF Fees
1
Non Sufficient Funds
Deposit
1
First months rent and deposits
Scams
1
Scams, and identity
Move in Tenant
2
Trouble with the Move in Tenant process
Tenants and identity theft
Move out Tenant
1
How to move out tenant
Lease cloud storage
1
Lease File Cabinet
Tenant Portal Services
Rent Payments
5
What steps does my tenant need to take to get set up to pay rent?
The software assumes rent payment is due on the 1st of the month
How to monitor your tenant's progress
Rent payment amount
Rent payment with cash
Maintenance Requests
1
A tenant opens a maintenance request
Tenant Statements
2
A monthly statement is provided to the tenant
Tenant statements only work if tenant is set up
Tenant Portal Dashboard
1
What your tenants see
Maintenance - Vendor Management
Vendors
2
Add a vendor
Vendor management
Work Orders
5
Requirements for work orders
Mobile phone numbers are required
A maintenance request can become a work order
Assign work order
Send work order
Maintenance requests
3
The tenant starts the process in the tenant portal
A landlord can create a maintenance request
Maintenance request functionality
Mobile Phone Numbers
3
Tenant Mobile Phone Number
Landlord Mobile Phone Number
Vendor Mobile Phone Number
Rent Payments
Duration of Payment
2
Government Holidays and Rent Payments
How long do rent payments take?
Setup New Tenants
5
What steps does my tenant need to take to get set up to pay rent?
How do I request payments from my renters?
How does the tenant verify their bank account?
Primary Tenant
Can I check to see if my tenant registered for payments?
Payments
11
Do you receive a confirmation that a payment has been submitted?
How does the ACH process work?
Misc. / Irregular Payments
How do the transactions occur?
What are the benefits of using the RentPayment service?
View all 11
Pro rated rent
2
The Rent Payment system rules does not recognize pro rated rent
How to Prorate rent with a billing date other than the 1st.
Late Rent
3
Late Rent within the current month
Late Rent beyond the current month
Accounting for a late rent fee
Set up bank account
1
Setting up bank account is free
Risks and your protection
2
Our insurance
Our banking relationship with ACH, backed by the Federal Reserve Bank
Some rent payment services can be dangerous
1
Dwolla and Venmo are vulnerable
Alerts and Messaging
System messages
0
Policy messages
0
Workflow messages
1
Workflow tasks
Alerts
0
Lost emails?
1
Did you find email alerts lost in Gmail?
Document Management
Lease
1
A lease is private
Pictures
1
Pictures are public and can be seen on the internet
Expenses
1
A expense is private
Online Rental Applications
Modification
1
How to modify rental application
Applicant payments
2
Credit card required
Landlord sets the application fee
Invitation only
3
Landlord invites applicant
What does the application page look like?
The applicant can save the application
What information does the application collect
1
Application data
How do I invite the applicant
2
Applicants are invited
Confirmation email to the landlord
The Application
1
Why the online rental application is not independent
Manage Properties
Roomates
1
Why roommates should not pay rent!
Multi-unit properties
1
Sub units for duplexes, triplexes, fourplexs and small apartment buildings
Multi-user
1
More than one property manager
Manage properties
9
Add property
Move in tenant
Associate a bank with the property
Vacant properties
Leased properties
View all 9
Email and (spam folder)
1
Spam folder
Messages
Messages you will receive
10
Welcome message
Reminder to complete set up
Rent payment advice
Rent late advice
Tenant failure to set up
View all 10
Payment status
1
You will get rent payment messages
Screening status
1
Screening status may change
Applicant status
1
Applicant status can change
Advertising status
1
Advertising is a push communication
Rent payment service
2
Landlord setup
Tenant setup
Cloud Document Storage
Cloud Picture Storage
1
Property Advertising pictures stored online
Cloud Lease Storage
1
Signed Leases are stored online
Cloud Expense and Invoice Storage
1
All invoices or receipts are attached to accounting journal posts
Cloud Maintenance Picture Storage
1
Store all your maintenance pictures online
Move out Mobile Inspection APP
Mobile app download
1
Location to download mobile APP
Using the mobile inspection APP
1
The mobile application assists in the mobile inspection
Transfer inspection data into Leaseze
1
The mobile APP and the Leaseze property management application integration
Lease Creation
eSignature Lease
1
eSignature Lease
Quickbook Sync
Requirements for Quickbook sync
2
Steps for Quickbook Sync
How to start the Quickbooks Sync
Help Desk Software
by Freshdesk